These policies have been developed so that we can safely and effectively provide shelter, food and support to people experiencing homelessness during the Winter Shelter Toowoomba Pilot project.


Pet Policy

Food Hygiene Policy

Guest Admissions Policy

Guest Vehicles Policy

Health and Safety Policy

Medication Policy

Responding to Community Complaints Policy

Responding to Inappropriate Behaviour Policy

Substance Use Policy

Volunteer Policy

Weapons Policy


COVID19 Safety Plan

Risk Management Plan