Winter Shelter Policies These policies have been developed so that we can safely and effectively provide shelter, food and support to people experiencing homelessness during the Winter Shelter Toowoomba Pilot project. Policies Pet Policy Food Hygiene Policy Guest Admissions Policy Guest Vehicles Policy Health and Safety Policy Medication Policy Responding to Community Complaints Policy Responding to Inappropriate Behaviour Policy Substance Use Policy Volunteer Policy Weapons Policy Plans COVID19 Safety Plan Risk Management Plan