Emergency relief This program aims to support people experiencing unexpected short-term financial stress or crisis, such as loss of income, eviction or a personal tragedy. The program can provide food parcels and clothing. Other needs can be assessed at time of contact. For assistance please call 1300 991 443. Alternatively, you can visit our office at 33 Russell Street, Toowoomba at 9:00 am each Monday, Wednesday and Friday. This program is funded by the Department of Communities, Disability Services and Seniors and Lifeline Darling Downs and South West Queensland.