About us What we do What we do Our Mission We exist to build strong communities which empower people to live to their full potential Our Values Integrity Dignity Openness Honesty Accountability Respect Operating Principles Transparency - We work with people in ways that are open, clear and honest, providing comprehensive information about the roles and responsibilities of the organisation. Collaboration - We work together with others towards shared goals, achieved through consultation and collaboration with individuals, families and communities. Support - Our staff and volunteers take the time to listen, care and support. We acknowledge the uniqueness and diversity of people within the community and work to respond appropriately, thoughtfully and flexibly to needs. Resources - Staff and volunteers are considered to be our most valuable resource. We ensure that training, development and support is maintained throughout each person’s service. Environmental responsibility - We are committed to responsible environmental management practices. This includes: a commitment to minimising waste, purchasing recycled products, and practising energy efficiency throughout all our premises, plant and equipment wherever possible. History July 1975 - Lifeline Toowoomba opened at Matilda House, 88 Russell Street, Toowoomba (receiving 600 to 700 calls per annum) January 1979 - Family Support Service funded July 1980 - Material Aid Service (now Emergency Relief) established 1987 - Lifeline Farmline is established to help farmers cope with high interest rates 1991 - Dalby office opened July 1993 – National crisis number – 13 11 14 – launched 1995 - Rural Family Counselling Service established 1997 - Warwick counselling rooms and shop opened 1998 - St George counselling rooms and shop opened July 1999 - Charleville office opened April 2010 – Roma office opened June 2010 – Cunnamulla office opens December 2012 - Official opening of Head Office at 33 Russell Street, Toowoomba October 2015 – Lifeline Darling Downs is the first not-for-profit enterprise to be awarded the Heritage Bank Business Excellence Award for Business of the Year. May 2016 - Official opening of the Flexi School Intergenerational Mentoring Hub, Toowoomba. November 2018 – Containers for Change opened in Toowoomba July 2019 – Containers for change opened in Dalby October 2020 – Highfields shop opened If you would like to support the work we do at Lifeline Darling Downs, please consider a donation or volunteering your time.