Lifeline Darling Downs and South West Qld Ltd
ABN: 97075403959

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Our Services

Below is a list of current services and programs offered by us at Lifeline Darling Downs and South West Queensland Ltd.

Family Counselling 

The Service provides free professional counselling for individual adults, couples and families.

We provide free counselling to men and women experiencing personal, family and / or relationship issues, and assist them to improve their health, wellbeing and connection with family and community

Our team of professional and highly skilled counsellors provide a safe, supportive, confidential environment to assist individuals (over the age of 18), couples and families.

Face to face counselling appointments in Toowoomba can be made by calling 1300 991 443.

If it’s not possible to attend an appointment at our Russell Street Office, it may be possible to arrange a telephone counselling session.

Supporting Children after Separation Program (SCASP)

The SCASP program provide counselling for children who are adjusting to parental conflict and separation. Children may be coping with alternating between households or moving to new schools or neighbourhoods.

Counsellors provide opportunities for children to safely express their thoughts and feelings about their circumstances.

Parental consent is needed for a referral, however counsellors work directly with children, either one on one, or in a small group of children of similar age.

Appointments can be made by calling 1300 991 443.

Positive Relationships Program

The Positive Relationships Program is committed to enhancing emotional resilience in individuals and their families through both group and individual interventions.

The Positive Relationships Program provides support for families of different forms and sizes.

This program aims to strengthen family relationships, prevent breakdown and ensure the well-being of children through broad-based education and counselling.

This program provides counselling and psycho-education on enhancing relationships, managing breakdown of relationships, parenting and the care of children, strong and difficult emotions (including anger) and grief and loss.

Appointments can be made by calling 1300 991 443.

Personal Helpers and Mentors Service (PHaMS)

PHaMS is a program which uses a Recovery approach to support people living with a serious mental illness. Workers focus on participants’ strengths and interests, recognising that people with a mental illness can live a satisfying life.

Support is provided where people live and often in their own home. PHaMS is funded to work in the Southern Downs communities (Warwick, Stanthorpe, Goondiwindi, Texas and Inglewood).

To make contact with a staff member in PHaMS, please phone 1300 991 443.

Rural Family Counselling – Charleville

This program offers a mobile general counselling and support service to families with children (aged 0 – 18 years) in South West Queensland.

The service is based in Lifeline’s Charleville office, but covers the geographic area from west of Bollon and Mungallala, north to Tambo and south to the border.

Appointments are often made for counselling in the Charleville office but can also be made for home visits, or meetings in another venue that’s convenient for the person seeking support.

Youth Development Program – St George

The service aims to enhance the social and economic participation of young people within their local community of St George and Dirranbandi.

It targets young people aged 12-25 and also families, schools and the community of St George.

The Youth Development Program provides individual support for young people, assisting in the areas of employment, self-development, independent living, responses to health issues, and grief, loss and bereavement support.

Additionally the program coordinates activities aimed at self-development and awareness, community engagement and cultural inclusion.

Youth Services – Roma and Mitchell
The service provides an information assessment and referral service to targeted at-risk young people aged 10-18 from Roma to Mitchell and surrounding areas.

The support is client focused and client centred where young people actively participate in identifying their support needs through assessment processes and in determining the most appropriate referral options, the service provides case management to individuals as well as intervention activities to enhance the social and economic participation of young people.

Gambling Help Toowoomba & South West

This is a free and confidential counselling service for anyone affected by problem gambling.

This could be the gambler or another person affected by that person’s gambling, for example spouse, parents, friends, employer etc.

We offer individual, couple and family counselling in areas of gambling, relationships and money as well as financial counselling resulting from excessive gambling.

We also offer community education, training and resources around gambling issues. READ MORE

Max Solutions – St George

The MAX Solutions funded Lifeline Rural Mobile Counsellor Service provides free counselling to farmers and families in the far south west who have been affected by the current drought.

The service recognises the importance of mental health support for those living remotely and reaches out to help farmers and their families in the, Balonne and Maranoa regions.

The MAX Foundation charitable program enables a qualified counsellor to provide free mobile services to farmers and those affected by drought in St George, Dirranbandi, Bollon, Surat and Thallon.

The Rural Mobile Counsellor Service enables Lifeline to regularly check on farmers’ welfare and gain referrals to other farmers who may not be receiving help. Click here to read more.

Family Law Pathways

The Toowoomba and South West Family Law Pathways network aims to build strong and easy pathways to navigate through the complexities of the family law system with the emphasis on children, and protecting their best interests.

The Collaborative practice brings together a network of legal practitioners, mediators, counsellors, child advocates and financial consultants to help families navigate the family law system by working as a team.

Family Law Pathways breaks down barriers between professions, promotes coordination between individuals and organisations and ultimately benefits families who are in the process of separating.

Emergency Relief

If you are in an unexpected crisis and have no one else to turn to, the Emergency Relief Program may be able to help by providing a small care package containing food essentials for a couple of days.

These food packages can be ordered by calling our Russell St Office on 1300991443 at 9:00am Monday, Wednesday and Friday.

Alternatively you can visit our Toowoomba office at 9am, at 33 Russell Street Toowoomba.

Financial Counselling

A free and confidential service providing information and assistance with budgeting, debt, over-commitment solutions, bankruptcy, advocacy and a range of other services that assist individuals, couples and families to better manage their money.

Appointments can be made by phoning 130 991 443

Partners in Recovery (PIR)

Partners in Recovery is a mental health program that operates across the region and provides support to people experiencing serious and long term mental illness.

Many people have complex needs requiring a coordinated response from a range of sectors – including health, housing, income support, disability, education and employment.

A Support Facilitator can work with the person and their family to ensure that all the services that they come into contact with are working together, and that their recovery journey is well supported.

PIR will work across the whole of the Darling Downs and South West Queensland, with Support Facilitators in 9 different locations (currently Toowoomba, Dalby, Murgon, Kingaroy, Charleville, Roma, St George, Warwick, and Goondiwindi) who are able to be connected to a person anywhere in the region.

Phoning Lifeline on 1300 991 443 is the first step in accessing this kind of support. To learn more about this program, please click here.

Community Recovery

Lifeline can be activated in times of natural disaster (i.e. bush fire, floods and hailstorms) to provide “Psychological First Aid” and support to people affected by natural disasters. Lifeline has been involved in over 15 activations over the past 20 years.

Lifeline is also a member of the Local Disaster Management Group (LDMG) and the Toowoomba Regional Council Welfare and Accommodation Committee.

Family and Child Connect

Family and Child Connect is a community-based service designed specifically to listen to you and help you to connect with the right supports at the right time.

The service is provided jointly by Mercy Community Services & LDDSWQL in Toowoomba, Roma and Charleville.

Whether you are a parent, a young person, a concerned friend, neighbour or professional, if you are looking for information and advice on how you can best help yourself or someone else, you can call or drop into Family & Child Connect and speak to a real person about how to get the right assistance.

Family and Child Connects’ friendly and professional staff know all about the people and services in your area and they can help with any challenge a family might be facing.

They can provide you with information about these supports and in some cases can even introduce you to them.

If you are worried about a family other than your own they can help you with ideas of how you might be able to reach out and provide some personal support to them.

Anyone can contact Family and Child Connect for general advice and information, including parents, other family members, young people and other community members.

Phone 13Family (13 326 459).

Family Intervention Service – Toowoomba and Charleville areas

The Toowoomba and Charleville/South West Family Intervention Service only accepts referrals from the Department of Communities (Child Safety Services).

This service aims to:

  • Preserve families where a child (or children) remains living at home under ongoing intervention by Child Safety Services.
  • Assists in the reunification of a child (or children) with their family from an out of home placement where it is determined to be in the best interests of the child.

The focus of this service is on the development of practical skills that will assist parents to improve the safety of the home environment and build stability and stronger attachments between parent and child.

Family Support Program – St George and Surrounding Communities

This program works with families caring for a child (up to 18 yrs.) with a disability living in St George or surrounding communities.

The facilitator is based in the Lifeline St George office and works with parents/caregivers to identify what supports and connections could make a difference to the quality of life of the young person with the disability and their family.

Currently, there are families supported in small rural communities such as Tara and Goondiwindi, as well as the larger centres such as St George and Roma.

All referrals to the Family Support Program come from the Department of Communities, Disability Services.  For more information about what help is available contact 1300 991 443

Rural Family Support Program – Dalby

This program provides vulnerable families with access to advice, information, and referrals, and also provides ongoing support.

The Family Support Worker will:

  • Work with families who are attempting to resolve issues due to isolation
  • Develop and maintain personal support plans with the family and conduct regular visits with the family
  • Work closely and cooperatively with existing service providers and relevant agencies to better meet the family’s needs and assist them to change.

The program takes referrals from individuals, schools, Rural Allied Health, Health Services (i.e. GPs), Community and Neighbourhood Centres, and Community Services.

Indigenous Advancement Strategy – TRACKS to Success – Toowoomba and St George

The Tracks to Success Program is aimed at children 0-18 Years who are of Aboriginal and/or Torres Strait Islander descent. The program offers practical hands on support, whilst

assisting parents to support the child with ongoing engagement in education and development to enrich family wellbeing.

The TRACKS to Success Program aims to improve family and parenting support in the areas of early childhood development, school education, youth engagement and transition with a focus on increasing school attendance and improved education.

Community Managed Mental Health (CMMH)

Lifeline Darling Downs has partnered with Aftercare and Life Without Barriers to provide access to mental health support for Aboriginal and Torres Strait Islander people.

The aim of this program is to keep people out of hospital and improve their outcomes through holistic integrated support addressing their whole-of-life needs.


For further information about any of these services listed above, please call our head office in Toowoomba on 1300 991 443.