Lifeline Darling Downs and South West Qld Ltd
ABN: 97075403959

Like our facebook page

Our History

Lifeline Toowoomba, as we were originally known, was formed by a group of ministers in 1975. It was developed to establish a 24 hour telephone counselling service for the people of Toowoomba. Today, we are a large regional Non-Governmental Organisation with 160 plus paid staff, over 400 dedicated volunteers and an annual turnover exceeding $12 million per annum. We cover an extensive area with a population of approximately 255,000 people. 

The History of Lifeline Darling Downs and South West Qld Ltd

~ 1975 to 2016 ~

The establishment of Lifeline Toowoomba was due to the efforts of Mr Vic Davis; a foundation member of Lifeline Brisbane and retired bank manager.

20 Jul 1975 : Lifeline Toowoomba opened at Matilda House, 88 Russell Street, Toowoomba (receiving 600 to 700 calls per annum). Rev Geoff Waugh serves as the Interim Director.

Jan 1976 : Rev Robert Holt takes over as the Director of Lifeline Toowoomba.

Apr 1977 : Sister Bernadette Curtin L.C.M. is appointed Director.

Jan 1979 : The Family Support Service (known originally as The Homemaker Service) is first funded.

Feb 1980 : Rev Noel Park begins as Director/Managing Director.

Jul 1980 : The Material Aid Service (now called Emergency Relief) is established.

Aug 1980 : The Counselling Centre is relocated to 161 Hume Street, Toowoomba.

1981 : The Dalby and Warwick Sub-Committees are established to help fund the first land line to Toowoomba in June 1982.

May 1983 : Lifeline’s current logo is approved by the National Lifeline Board of Australia.

1984/1985 : The Distribution Centre relocates to 2-6 Hodgson Street.

1987 : Lifeline Farmline is established to help farmers cope with high interest rates.

1988 : Relocation of the Counselling Centre to 127 Russell Street in 1988.

1991 : The Dalby Office is opened.

Jun 1993 : The Break-even Program is established.

Jul 1993 : Telstra introduces the National Number 13 11 14.

Dec 1993 The Counselling Centre relocates to 5 Mill Street.

1995 : Rural Family Counselling Service established.

18 Sep 1996 : The Company is registered.

1997 : Warwick Counselling Rooms and Shop established.

1998 : St George Counselling Rooms and Shop established.

Oct 1998 : The Distribution Centre relocates to 192A Stephen Street.

Jul 1999 : Charleville Office is established.

Nov 1999 : Office at 1 Taylor Street, Toowoomba is established.

May 2000 : Derek Tuffield appointed General Manager.

4 Aug 2001 : Dalby Office (1 Patrick Street) is officially opened.

25 Jun 2003 : The Lifeline Smart Tip Shop is officially opened.

Feb 2004 : Premises at 17 Long Street, Toowoomba are purchased.

20 Jul 2005 : Celebration of 30 Years of Service.

2006 : National Roll-Out of Greater Access Program by Lifeline Australia Incorporated -13 11 14.

Apr 2010 : Office opens at 34 Queen St, Roma.

Jun 2010 : Office opens at 24 Stockyard St, Cunnamulla.

20 Jul 2010 : Lifeline Darling Downs & South West QLD Ltd celebrates 35 years of service.

30 Aug 2011 : Execution of new Memorandum of Understanding III between UnitingCare Community and Lifeline Darling Downs & South West QLD Ltd.

2 Sept 2011 : Purchase of 33 Russell Street.

Mid April 2012 : Renovations commenced at 192A Stephen Street and 33 Russell Street.

31 Aug 2012 : Sale of 5 Mill & 1 Taylor Streets.

5 Sept 2012 : Relocation of Head Office to 33 Russell Street.

31 Dec 2012 : Official Opening of Head Office, 33 Russell Street.

21 June 2013 : Official Opening of Renovations to Distribution Centre, 192A Stephen Street, Toowoomba.

23 Dec 2013: Sale of 17 Long Street, Toowoomba.

26 May 2014: Opening of New Shop in Warwick.

20 July 2015 : Celebration of 40 Years of Service.

Oct 2015 : First not-for-profit enterprise to be awarded the Heritage Bank Business Excellence Awards – Business of the Year.

Nov 2015 : Opening of Herries Street Superstore.

5 Feb 2016 : Opening of new Smart Tip Shop, Wellcamp

13 May 2016 : Official Opening of the Flexi School Intergenerational Mentoring Hub, Toowoomba.